FAQ

You can book directly using our Online Booking Tool

or call at (705) 503-9699 / 1-855-503-9699

or email at: info@vaultmentalhealth.com

Vault Mental Health does not offer direct billing or submit receipts on our client’s behalf as many coverages and private health insurance differ from one another. We send all receipts for sessions within 48H’s via e-mail. Please consult with your health benefits provider to ensure coverage with a Psychotherapist or registered Social Worker prior to contacting us. Our Mental Health services are considered a medical expense tax credit by Revenue Canada. Any fees not covered by your benefits plan can be claimed when you file your income tax return.

The short answer is, for as long as you wish! However, our job is to enable you to live your best life without us. Most people see symptom improvement after a few sessions, but deeper work can take longer. It all depends on the individual.

48 hours notice to cancel your appointment. Whenever possible, we try to offer reschedules based on your clinicians’ availability. Sessions cancelled less than 48 hours in advance, and no shows, are subject to the full fee being charged. To notify us of a cancellation, please e-mail info@vaultmentalhealth.com or connect with your therapist directly via the client portal, provided by OWL.

• Depression
• Anxiety & Stress
• Addiction
• Self Esteem & Confidence
• Life Transitions
• Relationship Support
• Infidelity
• Marriage Support
• Isolation & Loneliness
• Anger Management
• Boundary Setting
• Grief & Loss
• Body Image
• Trauma and PTSD
• Suicide & Harmful thoughts

Please contact the office to inquire about our wide range of therapists and their specialities

Barrie: Free parking on location. If parking lot is full, paid meter parking is available on Collier Street.

Whitby: Byron Street South is paid meter parking.